With a unique combination of strategic and operational expertise predominantly in the service industry, Usha brings to the table an ability to design and align the entire organization around the customer, and the strategic objectives. She has worked across industries ranging from hospitality to education, IT&ITES, telecom, in both B2B and B2C space. She has played pivotal leadership roles in driving expansion and consolidation agendas, across multiple functional groups – from HR to Operations & P&L, Strategy & Risk to Quality & Business Excellence, Customer experience & Brand standards to CSR and Sustainability.