About Us

With a unique combination of strategic and operational expertise predominantly in the service industry, Usha brings to the table an ability to design and align the entire organization around the customer, and the strategic objectives. She has worked across industries ranging from hospitality to education, IT&ITES, telecom, in both B2B and B2C space. She has played pivotal leadership roles in driving expansion and consolidation agendas, across multiple functional groups – from HR to Operations & P&L, Strategy & Risk to Quality & Business Excellence, Customer experience & Brand standards to CSR and Sustainability.

Shirin is a veteran in the hospitality industry, and revered name renown for her passion for perfection and excellence in customer service and hotel operations. Shirin has successfully launched the Taj Bengal, and managed several flagship properties of Taj - Bengal, President and Taj Mahal Palace, Mumbai. She comes with strong expertise in designing and implementing large scale projects in a holistic manner – from the hard tangible physical elements to brand standards and service design, to organization design, staffing and competency development.

Senthil holds an MBA from Johnson Wales University (USA), and comes with over two decades of experience across all formats in hospitality – from luxury hotels to quick service and speciality restaurants. Starting as a management trainee with the Taj Group of Hotels, Senthil moved on as a member of the leadership team launching Pizza Corner QSR chain in India. He served as a district manager, driving the expansion agenda, opening new restaurants, with P&L responsibility, quality & service standards, & staff competency.

An alumnus of ISB, Hyderabad, Bindu has a rich career spanning 22+ years. Bindu worked with Aon Hewitt for 11.5 years, and Wipro Spectramind prior to that. At Aon, Bindu held various roles, managed 1000+ colleague teams across different locations and also led Aon Cares, the CSR efforts of Aon in India. Deeply interested in transformational initiatives, Bindu has coached several leaders across Aon and has led a three year, transformational initiative that led to outstanding business results.

An alumnus of IIM, Ahmedabad, certified executive coach and co-founder of ShikshaDaan, Krishnan is considered an exceptional coach and trainer. FMCG, Healthcare, Real Estate and Social Development Sector, four competitive sectors is where Krishnan has a rich 30+ years of pan-India experience. From launching L'oreal in South India to launching a new brand of Pan Masala in an already saturated North India market, he has done it all.

A HR expert, academician with HR experience across industries – IT, ITES, manufacturing, Education & Telecom With over 2 decades of experience in senior corporate roles, and a decade in academics, multiple ‘best people manager’ recognitions under his best, Narayan has a Master Degrees in Psychology, Commerce and Public Administration

A HR professional with global experience, Ferzeen is an alumnus of NMIMS, and also holds certifications from the University of Sydney. She started her career with the Taj group, and then worked for organizations such as C-F-S Career Management and HR solutions (Sydney), and then Emerson Process management, a fortune 500 company in the engineering industry. Ferzeen has also been a lecturer at the Jai Hind College for HR, and is currently volunteering at the Early Intervention Center at Ummeed, an NGO that helps children with developmental difficulties.

Industrial psychologist by education, associated with the Tata Group for over a decade HR expert, experience across industries – Telecom, Hospitality Specialist in setting up strong HR policies & processes, organization structure & employee engagement program, digitization efforts, expert in program management for HR