This story caught my attention long back, as the simplest illustration of ‘interested’ vs ‘committed’. A Pig and a Chicken are walking down the road. The Chicken says: “Hey Pig, I was thinking we should open a restaurant!” Pig replies: “Hm, maybe, what would we call it?” The Chicken responds: “How about ‘ham-n-eggs’?” The Pig thinks for a moment and says: “No thanks. I’d be committed, but you’d only be…
customer experience
Voice of the customer, looking green, or feeling green?
‘Are you trying to fool the customer?’ ‘You have rated yourself a five, and now you are trying to get me to put the pin so it gets submitted’ ‘No maam, that is how it is designed, the default is five, check when the next delivery comes’ pleaded the delivery man. Not one to be convinced, I selected a one star, put in my pin and submitted the rating. My…