My friends Jo, Sadhana and I used to be regulars at the Taj Coromandel Coffee Shop and mithai shop – not to dine there, but to work. We used to be paid a princely sum of Rs 100/= for day long assignments. As students at the Hotel Management School, this was a great opportunity to work while you study, and experience the industry first hand, and of course, to earn…
service excellence
Voice of the customer, looking green, or feeling green?
‘Are you trying to fool the customer?’ ‘You have rated yourself a five, and now you are trying to get me to put the pin so it gets submitted’ ‘No maam, that is how it is designed, the default is five, check when the next delivery comes’ pleaded the delivery man. Not one to be convinced, I selected a one star, put in my pin and submitted the rating. My…